Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@patternsandpaper.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@patternsandpaper.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at edydavies@gmail.com.

Unopened and undamaged rolls of wallpaper can be returned for a full refund within 30 days of the purchase date (excluding OUTLET items).

Please email us at info@summergray.nl with the following information

Name:
Order Number:
Amount to return:
Reason for Return:
Please confirm that your return is within 30 days of your order date and that items were not bought in our Outlet.

We will confirm the return address when we receive your email.

Unannounced returns are not accepted. Please do not return items without emailing us first. If you return an item that is open or damaged we can not refund the full amount.

We do not accept returns for Fleur Harris or Mrs Mighetto wallpapers as they are printed for the individual customer.

Returned rolls should be shipped to Summer Gray at the buyers expense and once received a refund will be transfered back to the buyer with their original payment method. Please allow up to 14 days for the refund.

Check your wallpaper first!

Our wallpaper is very high quality non woven, however sometimes it is possible that there is an error with the print. Its very important that you check the wallpaper before you place it on the walls. If you spot an error then contact us straight away. If the wallpaper is not on the wall then we will immediately send you new rolls. This prevents you from having to re-do the job. Once you have placed the wallpaper on the walls we can no longer replace or refund the order. We always recommend ordering all the wallpaper you need at once, as our wallpapers are printed to order and there may be slight colour variations between different print batches. We can not offer refunds for colour differences between orders.

Cancelling Orders

Orders can be cancelled if the order has not been processed and shipped.

This can be done by contacting us by email info@summergray.nl If the order has already been processed and shipped then the customer must return unopened rolls at their own expense back to Summer Gray. Once received a refund will be given within 14 working days of the item being received.

We cannot accept opened rolls of wallpaper or samples as returns.

These provisions do not affect your statutory rights, see below. No returns can be accepted or will be credited without prior agreement, therefore email us and please state your order number, date of receipt, the reason for returning the Product, and we will get back to you with the next steps to process the return.